EDU
In today’s competitive environment, prospective students have an overwhelming number of choices. Industry statistics validate that contacting the prospective student as soon as possible once an inquiry has been made gives institutions a competitive edge. At VisionGroupBPO® we couple innovative technologies to maximize speed to lead with our ability to staff your admissions team with true brand ambassadors that will deliver an incredible branding experience. Our goal is to keep your admissions representatives busy speaking to qualified interested students, which maximizes your internal teams’ efficiencies and reduces your overall cost of enrollment.
Solutions provided:
Lead qualification
Warm transfers
Student retention
Employment verification
Inbound support
Student surveys
Healtcare
The need for a contact center partner in an ever-evolving, increasingly competitive, complex and regulated marketplace is vital to provide the best patient and customer experience.
VisionGroupBPO ® provides services for HealthCare Providers, Payers, Medical Device and Supply Organizations, Release of Information Service providers, and Pharmaceuticals.
Solutions Provided:
Customer care
Open enrollment
Order taking
Demand generation
Sales
Back office support
Patient surveys
Home Services
VisionGroupBPO® provides our home services clients with an efficient and effective low cost solution for acquiring new customers, retaining existing customers, and winning back expired customers that may be exploring other options.
We provide a complete suite of tele-services solutions to both franchise and corporate owned locations across all stages of the customer lifecycle for HVAC, home warranty, electrical, plumbing, home security, home improvement, satellite and cable, and cleaning companies.
Solutions provided:
Demand generation
Sales & Lead qualification
Customer service
Collections & Win back
Retention
Rejected credit card recapture
Welcome calls
Appointment setting & Reminder calls
Energy
With energy deregulation offering many choices to consumers regarding a supplier it is more important than ever to stay top of mind with prospective customers and retain the ones you have! VisionGroupBPO® helps Energy companies lower their cost to acquire, engage, and retain both residential and commercial customers by supporting service delivery solutions across all stages of the customer lifecycle.
Solutions Provided:
Customer care
New business acquisition
Retention
TPV reject saves
Win back
TPV services
Travel-Tourism
At VisionGroupBPO® we help our travel partners deliver on their promise to provide their customers with a worry free vacation that will create happy memories, and not add stress to their already stress filled lives!
We provide ultra-responsive 24×7 Omni channel support (voice, email, chat) for all of their customer’s vacation needs. Through both pre and post-sales support we help travelers book tickets for airlines, find and recommend lodging, book cruises, rental cars, and excursions.
Solutions provided:
Reservation travel management
24×7 emergency travel support
Email, SMS & Chat support
Website navigation
Multilingual support
Demand generation & Lead qualification
Financial
VisionGroupBPO® provides our financial services partners with both inbound and outbound support from a PCI-DSS compliant environment. Our solutions are designed to help financial institutions reduce their costs, facilitate their customer retention efforts, and promote their brand for a variety of different financial products and services.
Solutions provided:
Customer service
Demand generation
Lead qualification
ARM soft collections
Sales
Retail / E-Commerce
In today’s ultra-competitive, increasingly digital and social media retail environment it is mission-critical to provide a world-class customer experience to your shoppers. VisionGroupBPO® understands that true brand ambassadors and “white glove” service are essential to creating a true differentiator for your brand. VisionGroupBPO® provides our strategic partners with Omni-Channel and Multilingual sales and customer service support designed to increase Shopping Cart check out conversions and average order size while providing a concierge-type service.
Solutions provided:
Order taking, tracking & return processing
Upsells & cross sales
Loyalty – Outbound welcome calls – Retention calls
Satisfaction surveys
Customer help desk
Data hygiene
Demand generation
Abandon carts
Win back
Legal
VisionGroupBPO® will act as an extension of your law office from any of our locations. With over 9 years’ experience handling all aspects of the legal process, we have become experts in the legal industry. We have handled calls for the following case types: Consumer Protection, Class Action, Wrongful Termination, Mass Tort, Personal Injury, Social Security and Disability, TCPA, Landlord Tenant and more.
In addition to providing 24/7 support in both English and Spanish, our blended agent model allows agents to not only answer incoming calls, but also make outbound calls for document collection, contract follow up, and other outbound needs.
Solutions Provided:
New client intake
Turn down and referrals
Scheduling interviews
After hours/Overflow support
Medical document/record requests
Contract collection
Appointment setting/confirmation